Sunday, August 26, 2012

Why did Ryanair charge me an extra �1.35?

Small pain in Spain was due to a rise in air passenger dutyLast month I took a Ryanair flight to Alicante and back. Three weeks after returning, the airline has charged my Visa account an extra �1.35, citing the same reference number to the original booking. The charge could have been much higher and I am very uneasy about retrospective charges over which I have no control or knowledge. RD, BirminghamThis is a rare Ryanair letter that can be easily explained. Air passenger duty was increased by the Spanish government at the end of June and applied to flights departing from Spanish airports on/after 1 July. It is this money that Ryanair took from your account. An email explaining the situation wouldn't have hurt. It must have cost them almost as much to collect such a small sum.We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number.Consumer affairsConsumer rightsRyanairAirline industryCheap flightsMiles Brignallguardian.co.uk © 2012 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds

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