Easyjet wins at the double

Refund for accidental second flight booking was settled within 48 hoursFurther to the letter in last week's Money section about Expedia not refunding a double booking, some time ago I booked a �150 return flight with easyJet to Spain for August. I fly frequently and, entirely through forgetfulness, I went online and booked the same flight again, this time for �247. When I realised what I had done I phoned easyJet. I spoke to someone within minutes who promptly offered to refund the second, more expensive flight, with no charge. The money was in my bank account within 48 hours. BS, LondonIt makes a change to get a letter praising an airline. We used to hear from lots of readers having problems with easyJet, but much less so more recently. Perhaps it has got its act together. Well done to the budget carrier, and proof that refunds can be done quickly. That said, since last week more letters have come in from unhappy Expedia users.Meanwhile, emails continue to come in from readers who have fallen victim of two other problems we have featured in recent months. German website Fly.co.uk, which charges users a fee to book flights that are free to book themselves, is still catching out the unwary. Don't fall for it. And other readers are still being called by scammers pretending to be from Microsoft and telling them they have a problem with their computer ? which they will fix for �90. They seem to particularly prey on the elderly. If you know someone who might be vulnerable, warn them that these people are ringing lots of UK households at the momentWe welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number.Consumer affairsConsumer rightseasyJetAirline industryMiles Brignallguardian.co.uk © 2012 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds

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