Pacific Islands Mystery Sale FAQ

�         Is $1000 for two people?
o        Yes 
�         Can I cancel my trip before my destination is revealed?
o        Yes, you can cancel any time before your destination is revealed for a full refund of $1,000.
�         Can I cancel after my destination is revealed?
o        Yes, but you only have 2 days to cancel. After that you will lose $1,000.
�         Can I travel alone?
o        Yes, but there?s no discount from $1,000.
�         When will I know which destination/vacation package I purchased?
o        Your destination and detailed itinerary will be reveled two weeks prior to departure.
�         Can I depart from another country or city?
o        No, you itinerary starts from Los Angeles International airport. You?re responsible for your own transportation to LAX.
�         Can PacifcIslands.com arrange my transportation to LAX?
o        No, Pacificislands.com will not be able to assist you in arranging your transportation to LAX.
�         Do the vacation packages include meals?
o        Some of the vacation packages include breakfast. See the list of packages fordetails.
�         Can I refuse to accept my vacation package?
o        Yes, you can refuse the vacation package assigned to you, but you can?t switch to another one.
�         Can I exchange my package/destination?
o        No, you can?t request a different package, but you can refuse to accept our offer and withdraw from the Mystery Sale promotion.
�         Can we bring our children with us?
o        No, the package is for 2 adults traveling together. Even at extra cost, we won?t be able to accommodate your children.
�         Can we take another couple with us?
o        Yes, but at the full price of $5,000 or more.
�         Can I extend my stay?
o        No, the vacation package can?t be extended or shortened.
�         Can I modify my itinerary (request a different hotel, change the number of nights, etc.)?
o        No, your itinerary can?t be modified.
�         Who will I receive $250/$500 coupon from PacificIslands.com?
o        Everybody who registered  for Mystery sale, but didn?t get the opportunity to purchase  a Mystery vacation
�         When do I receive my $250/$500 coupon?
o        I f you registered before the first round of Mystery sale, you will receive your coupon via email within a week after the first Mystery sale date. If you registered after the first Mystery sale date, but before the second one, you will receive your coupon within a week after the second Mystery sale date, and so on. 
�         Does the coupon have an expiration date?
o        Yes the coupon is valid form the date it?s sent till Mar 31, 2013.
�         Does the coupon have any black-out dates?
o        No, but your travel dates might be restricted by air and hotel availability.
�         How do I redeem my coupon?
o        Save the email containing the coupon. When you ready to redeem your coupon, just send us your travel request along with that email.
�         Can I give my coupon to someone else?
o        Yes, but you will need to send us the email containing the coupon and request to use it towards someone else?s travel. 
 

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